Terms and Conditions
TERMS AND CONDITIONS OF USE AND SALE
Last updated: 14 August 2026
These Terms and Conditions govern access to and use of www.dalzocchio.it, as well as the purchase of products sold through the website.
Before using the website or placing an order, users are invited to read this document carefully.
By submitting an order through the website, the Customer agrees to be bound by these Terms and Conditions of Sale in the version available at the time of purchase.
1. Information about the Seller
The website www.dalzocchio.it and the related online sales service are operated by:
AZIENDA AGRICOLA DALZOCCHIO ELISABETTA
VAT No. 01578670224
Via Vallunga II, 50
38068 Rovereto (TN) – Italy
Email: elisabetta@dalzocchio.it
In this document, AZIENDA AGRICOLA DALZOCCHIO ELISABETTA may also be referred to as the “Seller”, “Owner” or “we”.
Any person using the website or making a purchase may be referred to as the “User”, “Customer” or “Consumer”, where the applicable legal requirements are met.
PART I – TERMS OF USE
2. Use of the Website
Users may use www.dalzocchio.it exclusively for lawful purposes and in compliance with these Terms, applicable law and third-party rights.
The website may not be used for fraudulent, unlawful or abusive activities, or in any way that could compromise the proper operation of the services offered.
The Owner reserves the right to restrict, suspend or prevent access to the website where it detects use that is unlawful, contrary to these Terms or potentially harmful to the Owner or third parties.
3. Personal Account
Where registration is available, Users may create an account by providing complete, accurate and up-to-date information.
Purchases may also be made without registration where the website provides a guest checkout option.
Users are responsible for keeping their login credentials confidential and must take reasonable measures to prevent unauthorized use.
If Users believe that their credentials have been stolen, compromised or used without authorization, they must promptly notify the Owner.
Users may request closure of their account at any time by contacting the Owner using the contact details set out in these Terms.
The Owner may suspend or deactivate an account in the event of a breach of these Terms, fraudulent use of the service, violation of applicable law or conduct capable of harming the rights or interests of the Owner or third parties.
Suspension of an account does not affect any payment obligations already accrued in relation to orders previously placed.
4. Ownership of Content
Unless otherwise stated, all text, photographs, images, graphics, trademarks, logos, videos, names, layouts and other content available on www.dalzocchio.it are owned by the Owner or used under appropriate authorization or licence.
Such materials are protected by applicable intellectual and industrial property laws.
Users may view and use website content solely for personal purposes and for the ordinary use of the website.
Except where permitted by law, Users may not reproduce, modify, distribute, publish, resell, license or commercially exploit website content without the Owner’s prior written consent.
5. Third-Party Links and Services
The website may contain links to or integrate services provided by third parties, including payment providers, social networks, shipping services or other external platforms.
The Owner does not exercise direct control over the operation, content or availability of services managed by third parties.
Use of such services may therefore also be subject to the relevant provider’s own terms and policies.
6. Availability of the Website
The Owner aims to keep the website available and operational, subject to technical and organizational requirements.
The service may be temporarily suspended, restricted or interrupted for maintenance, updates, security measures, technical work or circumstances beyond the Owner’s reasonable control.
PART II – CONDITIONS OF SALE
7. Scope
These Conditions govern purchases made through www.dalzocchio.it.
Unless otherwise stated, the online sales service is intended for individuals making purchases for purposes unrelated to their business, commercial, craft or professional activity and who therefore qualify as Consumers under applicable law.
Sales to companies, professionals, retailers, distributors, restaurants or other business operators may be subject to specific conditions.
8. Sale of Alcoholic Beverages and Minimum Age
Products sold through www.dalzocchio.it include alcoholic beverages.
The sale of alcoholic beverages is strictly reserved for persons aged 18 or over.
By placing an order containing alcoholic products, the Customer declares under their own responsibility that they are at least 18 years old and meet all requirements established by applicable law for purchasing such products.
The Seller reserves the right to request information or carry out checks reasonably necessary to verify the age of the purchaser.
Where the delivery recipient is different from the purchaser, the purchaser is responsible for ensuring that the recipient is also at least 18 years old.
The Seller and, where provided for by the procedures adopted by the carrier, the person responsible for delivery may request age verification from the recipient.
Where legal age cannot be verified, or where there are reasonable doubts as to whether applicable requirements have been met, the Seller may refuse or cancel the order or prevent delivery of the alcoholic products.
9. Product Characteristics
The main characteristics of each product are described on the relevant product page.
The Seller makes reasonable efforts to present and describe products as accurately as possible.
However, photographs, images, colours and other visual representations are mainly illustrative and may differ slightly from the actual product received, including because of device display settings or changes to labels and packaging.
For wines and other agricultural products, differences may also arise due to vintage, availability, packaging or other elements specifically indicated on the relevant product page.
The material characteristics stated in the product description and order summary shall prevail.
10. Availability
Product availability information is updated with reasonable care.
In exceptional circumstances, a product may appear available even though it has become unavailable in the meantime.
If, after receiving an order, one or more products are found to be unavailable, the Seller will promptly inform the Customer and, where possible, offer one of the following options:
- replacement with an equivalent product, subject to the Customer’s consent;
- amendment of the order;
- refund of the amount paid for the unavailable product.
If the order cannot be fulfilled in full, the Customer retains all rights available under applicable law.
11. Prices
The applicable prices are those shown on the website at the time the order is submitted.
Unless expressly stated otherwise, prices shown to Consumers include all applicable taxes, including VAT where due.
Any shipping, delivery or additional costs are shown separately during checkout and in any event before the order is finally submitted.
The Customer is therefore able to review the total cost of the purchase before becoming bound to pay.
The Seller may change product prices at any time, provided that such changes will not affect orders already concluded.
12. Ordering Process
To make a purchase, the Customer selects the desired products and adds them to the shopping cart.
Before completing the order, the Customer will be shown a summary which may include:
- selected products;
- quantities;
- prices;
- discounts, if any;
- taxes;
- delivery charges;
- shipping address;
- payment method;
- total amount due.
Before submitting the order, the Customer must verify that the information provided is correct and amend any errors.
Submitting the order through the designated button gives rise to an obligation to pay the amount shown in the order summary.
13. Conclusion of the Contract
The sales contract is concluded in accordance with the procedure described on the website.
After the order is submitted, the Customer receives an email containing a summary of the main information relating to the purchase.
The confirmation will normally include:
- order number or reference;
- products purchased;
- amount paid or payable;
- delivery address;
- payment method;
- any shipping charges.
The Customer must verify that the confirmation is correct and promptly report any errors.
14. Payments
Available payment methods are displayed during checkout.
Electronic payments may be processed by specialized third-party providers.
In such cases, the website may not receive full payment instrument details, such as the complete card number, but only the information required to determine the outcome of the transaction.
Use of payment services may also be subject to the relevant provider’s contractual terms and privacy policies.
If payment is refused, cancelled or not successfully completed, the Seller may refrain from processing the order.
15. Retention of Title
Ownership of the purchased products passes to the Customer once the total purchase price has been paid in full, without prejudice to the rules governing transfer of risk under applicable law.
16. Shipping and Delivery
Products are shipped to the address provided by the Customer during the purchasing process.
Available delivery areas, shipping methods, costs and estimated delivery times are indicated on the website or during checkout.
The Customer is responsible for providing complete and accurate delivery information.
Any stated delivery times shall be interpreted in accordance with the information provided during checkout, subject to force majeure, periods of exceptional demand or circumstances beyond the Seller’s reasonable control.
The Seller remains responsible for complying with any mandatory legal obligations applicable to the delivery of goods purchased by Consumers.
17. Risk During Transport
Where the Customer is a Consumer, the risk of loss of or damage to the products passes to the Customer when the Customer, or a third party designated by the Customer other than the carrier, physically takes possession of the products, subject to any different cases provided by law.
Where the Customer independently appoints a carrier that was not proposed by the Seller, the specific rules provided by applicable law shall apply.
18. Damaged Parcels, Broken Bottles and Delivery Issues
Given the nature of the products sold, Customers are encouraged to check the external condition of the packaging at the time of delivery.
Where the parcel shows visible damage, signs of opening, liquid leakage, breakage or other irregularities, the Customer may report the issue to the carrier and, where appropriate, accept delivery subject to reservation or refuse the parcel.
In the event of broken bottles, damaged products, missing items or products different from those ordered, Customers are invited to contact the Seller promptly at elisabetta@dalzocchio.it.
To allow the matter to be handled efficiently, the Seller may ask the Customer to provide:
- the order number;
- a description of the issue;
- photographs of the parcel;
- photographs of the internal packaging;
- photographs of the damaged products.
This procedure is intended to facilitate the handling of the matter with the carrier and does not limit any mandatory rights granted to Consumers by law.
Once the issue has been assessed, the Seller will, depending on the circumstances and in accordance with applicable law, provide a replacement, refund or other appropriate solution agreed with the Customer.
19. Failed Delivery
The Customer must provide a complete and accurate address and, where necessary, be available to receive the goods.
The Seller cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the Customer.
Where delivery cannot be completed because the recipient is unavailable, the procedures established by the appointed carrier will apply.
If the parcel is returned to the Seller because delivery could not be completed, the Seller will contact the Customer to arrange a new shipment or another suitable solution.
The cost of a second shipment may be charged to the Customer where the failed delivery is attributable to the Customer, to the extent permitted by law.
PART III – RIGHT OF WITHDRAWAL
20. Consumer Right of Withdrawal
Customers qualifying as Consumers and falling within the scope of European distance-selling rules have, except where a statutory exception applies, the right to withdraw from the purchase without giving any reason.
The ordinary withdrawal period is 14 days.
For the purchase of a single item, the withdrawal period starts on the day the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the product.
Where several products are purchased in a single order and delivered separately, the period starts on the day the last product is delivered.
Where a product consists of multiple lots or parts delivered separately, the period starts on the day the last lot or part is delivered.
21. How to Exercise the Right of Withdrawal
To exercise the right of withdrawal, the Customer must inform the Seller of the decision to withdraw by means of a clear and unequivocal statement sent within the applicable period.
The communication may be sent to:
AZIENDA AGRICOLA DALZOCCHIO ELISABETTA
Via Vallunga II, 50
38068 Rovereto (TN) – Italy
Email: elisabetta@dalzocchio.it
The Customer may use the model withdrawal form included at the end of these Terms, but use of the form is not mandatory.
The deadline is met if the withdrawal notice is sent before the withdrawal period expires.
22. Return of Products
After notifying the Seller of the withdrawal, the Customer must return the products without undue delay and in any event within 14 days from the date on which the withdrawal was communicated, unless different arrangements have been agreed with the Seller.
The deadline is met if the products are handed over to the carrier or other person responsible for the return before the period expires.
Unless otherwise stated or agreed, the direct cost of returning the products is borne by the Customer.
Products must be carefully packaged and returned in a condition compatible with the checks normally permitted to a Consumer.
The Customer is responsible for any reduction in the value of the products resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
23. Open Bottles or Altered Products
The right of withdrawal must be exercised in accordance with the conditions and any statutory exceptions established by applicable law.
Due to their nature, bottles that have been opened, consumed, altered or handled beyond what is reasonably necessary to inspect the product may not be eligible for return or may have suffered a significant reduction in value.
Any restriction on the right of withdrawal will apply only where permitted by law.
24. Refunds Following Withdrawal
Where the right of withdrawal has been validly exercised, the Seller will refund the Customer all payments received in relation to the purchase being withdrawn from, including the cost of the standard delivery method offered, where applicable.
Any additional costs resulting from the Customer’s choice of a more expensive delivery option than the least expensive standard delivery method offered will not be refunded.
The refund will be made without undue delay and in any event within 14 days from the date on which the Seller is informed of the decision to withdraw.
For the sale of goods, the Seller may withhold the refund until the returned products have been received or until the Customer provides evidence that they have been sent back, whichever occurs first.
Unless otherwise agreed, refunds will be made using the same payment method used for the original transaction.
PART IV – PRODUCT CONFORMITY AND WARRANTIES
25. Legal Guarantee
Customers qualifying as Consumers benefit from the statutory legal guarantee of conformity provided by applicable law.
The Seller is responsible for the conformity of the goods supplied in accordance with the Italian Consumer Code and any other applicable provisions.
Among other things, products must correspond to the description provided, possess the stated characteristics and be suitable for the ordinary purposes for which goods of the same type are normally used, taking into account the specific nature of the product.
The duration and conditions of the statutory guarantee are those established by the law applicable at the time of purchase.
Any more favourable mandatory rights granted to Consumers under the law of their country of habitual residence remain unaffected where such rules apply.
26. Natural Characteristics of the Products
As the products sold may include agricultural and wine products, certain non-material differences between productions, vintages or batches may be natural characteristics of the product and do not necessarily constitute a lack of conformity.
The Customer’s right to receive products corresponding to the order and the relevant commercial description remains unaffected.
PART V – LIABILITY
27. Liability of the Owner
The Owner is liable for the performance of its obligations to the extent required by applicable law.
Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited.
The Owner shall not be liable for damage resulting from use of the website or products that is unlawful, contrary to these Terms, contrary to instructions provided or inconsistent with their ordinary intended use, where such damage is attributable to the User’s conduct.
28. Circumstances Beyond the Owner’s Control
The Owner shall not be liable for delays or disruptions resulting from unforeseeable events or circumstances beyond its reasonable control, without prejudice to any mandatory rights granted to Consumers.
Such circumstances may include, by way of example, serious infrastructure failures, exceptional weather events, widespread interruptions of communications or transport services, or measures adopted by public authorities.
PART VI – PRIVACY AND PERSONAL DATA
29. Protection of Personal Data
Users’ personal data are processed as described in the Privacy Policy available on the website.
Users are invited to consult that document for information about the purposes and methods of processing, legal bases, retention periods and rights provided under applicable data protection law.
The use of cookies and similar technologies is governed by the relevant Cookie Policy and the consent settings made available through the website.
PART VII – GENERAL PROVISIONS
30. Changes to These Terms
The Owner may update these Terms for legal, technical, commercial or organizational reasons.
Purchases already concluded will continue to be governed by the Terms applicable at the time the order was placed, except where amendments are required by law.
The updated version will be published on the website together with the date of the latest revision.
31. Failure to Exercise a Right
Failure or delay in exercising a right under these Terms does not constitute a waiver of that right.
32. Invalidity of Individual Provisions
If any provision of these Terms is found to be invalid, void or unenforceable, this will not automatically affect the validity of the remaining provisions.
Where possible, the invalid provision will be interpreted or replaced in a manner consistent with applicable law and the original purpose of the provision.
33. Assignment
The Owner may transfer or assign, to the extent permitted by law and without prejudicing Consumer rights, the legal relationships arising under these Terms in connection with corporate transactions, business transfers or reorganizations.
The User may not transfer obligations arising from an order to third parties without the Owner’s consent, except where otherwise provided by law.
34. Governing Law
These Terms are governed by Italian law.
Where the Customer qualifies as a Consumer residing in another country, any mandatory consumer protection provisions of the Customer’s country of residence that are required to prevail under applicable law will remain unaffected.
35. Jurisdiction
Any dispute concerning the interpretation, performance or validity of these Terms shall be subject to the jurisdiction rules established by applicable law.
Where the Customer acts as a Consumer, any mandatory jurisdiction rules protecting Consumers shall remain fully applicable.
For relationships with persons who do not qualify as Consumers, different jurisdiction rules may apply where permitted by law or agreed between the parties.
36. Complaints and Amicable Resolution
For enquiries, reports or complaints relating to an order, the Customer may contact the Seller at:
Customers are encouraged to provide:
- full name;
- order number;
- a description of the issue;
- any relevant supporting documentation.
The Seller will review any complaint received and provide a response without undue delay.
Where possible, the parties may attempt to resolve the dispute amicably, without prejudice to the Consumer’s right to use any legal remedies available under applicable law.
MODEL WITHDRAWAL FORM
Consumers may use this form to communicate their decision to withdraw, although use of this form is not mandatory.
To:
AZIENDA AGRICOLA DALZOCCHIO ELISABETTA
Via Vallunga II, 50
38068 Rovereto (TN) – Italy
Email: elisabetta@dalzocchio.it
I/We hereby give notice that I/We withdraw from my/our contract of sale relating to the following products:
Order number:
Date of order:
Date on which the products were received:
Name of Consumer(s):
Address of Consumer(s):
Email:
Date:
Signature of Consumer(s), required only where this form is submitted in paper form:
DEFINITIONS
Website
The website www.dalzocchio.it and its related features and services.
Owner or Seller
AZIENDA AGRICOLA DALZOCCHIO ELISABETTA, the entity operating the website and selling the products.
User
Any person visiting or using the website.
Customer
Any person placing an order through the website.
Consumer
A natural person making a purchase for purposes outside their trade, business, craft or professional activity, as defined by applicable law.
Product
Any physical item available for purchase through the website, including bottles of wine and other products sold by the Seller.
Order
The purchase request submitted by the Customer through the ordering process available on the website.
Terms
These Terms and Conditions of Use and Sale, in the version applicable at the time of purchase.
